It's this kind of comprehensive thinking that helps Net Nanny win our Best Buy award once again. We haven't tested these other versions, but it's good to have them available for kids who do have compatible smart phones. There's also a Mac version, although unfortunately there's no iOS (iPad, iPhone, iPod touch) release as yet. Given the increasing sophistication and availability of smart phones, it's good to see that ContentWatch has now also developed versions of Net Nanny for several phone platforms. It can enforce the age rating on games and prevent users from playing non-rated ones, too. Its filters extend beyond web content to instant messaging and social networking, allowing these to be blocked altogether or for you to monitor your children's activity online. Net Nanny manages to combine its ease of use with the ability to configure and block a wide-ranging set of activities and content. Also, one UK-based porn site slipped through the filtering, showing that even the best software should be used alongside other measures to keep kids safe. This is trickier than it should be and, once a profile is associated with a Windows login, the new settings don't take effect until the user has logged off and on again.Īs with version 6.0, Net Nanny's filtering was among the best, although we again found that the default settings resulted in the NHS sexual health website being blocked. It's a good start, but most adults will want to create themselves less restricted profiles if the PC is shared. Accepting the default configuration leads to a reboot, after which every user is subject to sensible restrictions. Net Nanny's install program aims to make it easy to set up protection without the need for further tweaking. This last feature proved its worth early on, with Net Nanny being the only application that stopped protected users from opening our Google Docs spreadsheet, which contained the objectionable URLs we use to test parental control software. These include real-time email alerts in response to blocked behaviours, a swear filter that replaces rude words with comic-book constructions like and the blocking of sites based on keywords. Clause 9(g) of your Terms of Conditions: “To cancel auto-renewal or otherwise change or resign your Subscription Services at any time, go to the corresponding Account Settings on the Services or, for applications, cancel your subscription in the subscription management section of the applicable App Store.Net Nanny 6.0 won a Best Buy award so we were expecting great things from version 6.5. There is no mention of requiring customers to contact you in all instances if they do not want to be charged forever. Hence, they deliberately obfuscate the process by providing incorrect information. Clause 9(d) of your Terms of Conditions: “By CHOOSING a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.” Secondly, point out that their Terms and Conditions fail to disclose that you need to contact Net Nanny directly to cancel an account. There simply isn't any choice – ever – given to you. IF THEY CHARGE YOU –––– Ask for evidence that you were given a choice to opt-out of auto-renewal when signing up to The Service. Sorry – if I wanted 'no hassles billing', I would imagine that not taking unauthorised funds from my account would be a good starting point – that's 'No Hassle Billing', not being charged under false pretences. Internet without permission or doing so from an unprotected account. Only way you can change it is by contacting Net Nanny via email Here's the punchline – when contacted they claimed that they have altered my 'No Hassles Billing' setting. No accurate messaging about how to change your auto-renewal on the website 6. No ability to change the auto-renewal yourself in your account settings (despite the T&Cs incorrectly indicating this was possible) 5. No warning message that they are about to charged you again (so you can opt-out) 4. No mention that you are on auto-renewal 3. And, this is where it is immoral – ironically for a company that prides itself on being the upholder of morals – 1. Any reasonable customer would think they are only signing up once for 12-months, until they receive an email after they have charged you exactly 366 days later, 'thanking you for choosing Net Nanny'. They don't provide an option when signing up to opt into auto-renewal – or even an option where you have to opt-out of auto-renewal. In other words they consciously choose not to provide you with options to not be charged for a service you likely won't want to continue, (ie. Unfortunately Net Nanny are part of the growing trend of companies that deliberately (and immorally), sign you up for auto-renewal. Beware: You will be charged forever – here's how to get your money back
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